01

Acceptance of these Terms

By accessing cityglobalchartered.com, creating an account, adding products to a cart, or placing an order, you agree to these Terms and any policies linked from them. If you do not agree, you should not use the website or place an order.

These Terms should be read together with our Privacy Policy, Delivery Information and Returns & Warranties pages. Where product-specific terms apply, those terms may also form part of your transaction.

02

Accounts and customer information

You are responsible for providing accurate information when creating an account or placing an order. You must keep your login details secure and should tell us promptly if you believe your account has been accessed without permission.

We may suspend or restrict access to an account where reasonably necessary to protect the website, customers or our services from misuse, fraud or security risk.

03

Products, images and availability

We aim to present product names, specifications, images, colours, descriptions and availability as accurately as reasonably possible. Screen settings, manufacturer changes, supplier information and catalogue updates can cause differences between online presentation and the delivered product.

Products remain subject to availability. Adding an item to a cart or wishlist does not reserve stock. We may limit quantities, correct catalogue information, or remove products where necessary.

04

Orders and acceptance

Submitting an order is a request to purchase the selected products. An automated order confirmation confirms that we received the request but does not necessarily mean that every item has been finally accepted or allocated.

An order may be declined or cancelled where a product is unavailable, a material pricing or catalogue error has occurred, payment cannot be verified, fraud is suspected, delivery cannot reasonably be completed, or the transaction would not comply with applicable law. Where payment has already been received for a cancelled order, the appropriate refund process will be started.

05

Pricing and promotions

Prices, discounts and promotional offers may change without advance notice, subject to applicable law. The amount shown during checkout is the amount used for the order, subject to correction of obvious or material errors.

Taxes, delivery charges or other fees, where applicable, will be displayed or calculated during checkout. Promotional prices may be limited by date, stock, quantity, product, customer, coupon rules or other stated conditions.

06

Payment

Available payment methods are shown at checkout. Payment services may be provided by third parties and may be subject to their own terms, security checks and processing rules.

You confirm that you are authorised to use the selected payment method. We do not guarantee that any payment service will always be available and we are not responsible for delays caused solely by a payment provider or financial institution outside our reasonable control.

07

Delivery and order fulfilment

Delivery options, charges and estimated timeframes depend on the order, destination, product size, stock location and available courier or fulfilment services. Estimated dates are not guaranteed unless expressly stated.

You are responsible for providing a complete and accurate delivery address and for ensuring that someone authorised can receive the order where required.

View Delivery Information

08

Returns, refunds and warranties

Return and warranty eligibility depends on the product, reason for return, product condition, manufacturer or supplier warranty, and applicable consumer law. Products should be returned with included accessories, manuals, components and proof of purchase where reasonably required.

Faulty, damaged or incorrect items should be reported promptly. Depending on the circumstances and applicable rights, an appropriate outcome may include assessment, repair, replacement, exchange or refund.

View Returns & Warranties

09

Promotions, coupons and vouchers

Promotions may have additional rules such as start and end dates, minimum spend, product exclusions, limited quantities or one-use restrictions. Unless expressly permitted, promotional offers cannot be combined.

We may withdraw or correct a promotion where there is a material error, misuse, fraud or circumstances outside reasonable control, subject to applicable law.

10

Acceptable use and intellectual property

You may use this website for lawful personal shopping and information purposes. You must not interfere with site operation, attempt unauthorised access, submit malicious code, scrape the site in a way that disrupts service, impersonate another person, or use the website for unlawful activity.

Unless otherwise stated, the website design, original text, graphics, logos, software and other original materials are protected by applicable intellectual property laws. Third-party product names, trademarks and images remain the property of their respective owners.

11

Privacy and cookies

We process personal information in connection with accounts, orders, support, fraud prevention, delivery and website operation. Our Privacy Policy explains how personal information is handled. The website may also use cookies and similar technologies for essential functions, preferences, analytics and other disclosed purposes.

View Privacy Policy

12

Website availability and liability

We aim to keep the website available and accurate but do not promise uninterrupted access or that every page will always be error free. Maintenance, technical faults, network interruptions, third-party services and circumstances outside reasonable control may affect availability.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer law. To the extent permitted by law, neither party will be responsible for indirect or consequential loss that was not reasonably foreseeable from the transaction.

13

Applicable law and disputes

These Terms and transactions made through the website are subject to applicable South African law, including mandatory consumer protections where they apply. Nothing in these Terms is intended to remove rights that cannot lawfully be waived.

If a dispute arises, please contact us first so that we can try to resolve it directly. This does not prevent either party from using any complaint, ombud, regulator or court process available under applicable law.

Changes

Changes to these Terms

We may update these Terms when our website, services, policies or legal requirements change. The latest version will be published on this page with an updated date. Changes will apply from the date they are published unless another effective date is stated.

14

Questions about these Terms?

Contact Incredible Sales through our customer support page for questions about an order, product, account, policy or website use.